At Charlotte’s Cove, every piece is created with intentional craftsmanship, carefully selected materials, and a commitment to lasting quality. Qualifying Charlotte’s Cove jewelry is protected by our Lasting Quality Guarantee for one year from the original purchase date.

WHAT IS COVERED

The Lasting Quality Guarantee covers confirmed craftsmanship or construction issues that occur during normal wear, including:

• A clasp that breaks or fails unexpectedly
  
• A jump ring that comes apart during normal wear
  
• A confirmed construction or finishing issue
  
• Premature finish failure that is not caused by normal wear, improper care, chemicals, or accidental damage
  

Each claim is reviewed individually. Once the jewelry is received and inspected, an approved piece will be repaired or replaced without charge. Replacement is based on product and material availability.

ELIGIBLE JEWELRY

To qualify, the jewelry must:

• Be an authentic Charlotte’s Cove piece
  
• Have been purchased within the previous year
  
• Include qualifying 18k Gold PVD or 14k gold-filled components
  
• Have a confirmed craftsmanship or construction issue
  
• Be a standardized retail or wholesale design created and carried by Charlotte’s Cove
  
• Have valid proof of purchase
  

WHAT IS NOT COVERED

The Lasting Quality Guarantee does not cover:

• Jewelry created before the Charlotte’s Cove rebrand
  
• Jewelry that does not include qualifying 18k Gold PVD or 14k gold-filled components
  
• Normal wear and tear
  
• Expected finish changes that develop through regular use
  
• Tarnishing or discoloration caused by improper care, chemicals, perfumes, lotions, cleaning products, chlorine, saltwater, or improper storage
  
• Stretch bracelets, broken elastic, or restringing
  
• Jewelry that has been caught, pulled, stretched, dropped, crushed, or handled roughly
  
• Chipped, cracked, scratched, or broken pearls, gemstones, beads, shells, or other natural materials caused after delivery
  
• Lost jewelry or missing components
  
• Damage caused by another person or business altering, repairing, or modifying the jewelry
  
• Personalized, custom-made, or custom wholesale pieces
  
• Cosmetic concerns that do not affect the jewelry’s construction or intended use
  
• Requests based on personal preference, sizing preference, or a change of mind
  

HOW TO SUBMIT A CLAIM

Complete the form on our Contact Us page within one year of the original purchase date.

Please include:

• Your full name
  
• Your email address
  
• Your order number or receipt as proof of purchase
  
• The item name
  
• The purchase date
  
• A description of the issue
  
• Clear photographs showing the complete piece and the affected area
  

Claims submitted without proof of purchase cannot be approved.

Please do not mail your jewelry until you receive return instructions from Charlotte’s Cove.

SHIPPING RESPONSIBILITIES

The customer is responsible for safely packaging the jewelry and paying for tracked shipping to Charlotte’s Cove.

If the claim is approved after inspection, Charlotte’s Cove will repair or replace the qualifying jewelry without charge and pay to ship it back to the customer.

If the claim is not approved, the customer will be responsible for return shipping if they would like the original jewelry returned.

INSPECTION AND APPROVAL

Photographs are required to begin the review, but final approval may require a physical inspection of the jewelry.

A claim may be rejected if the photographs or physical inspection show normal wear, improper care, accidental damage, rough handling, unauthorized alterations, or another excluded condition.

Charlotte's Cove provides final approval for all claims, repairs, replacements, and exceptions.

ADDITIONAL TERMS

• The one-year period begins on the original purchase date.
  
• A repair or replacement does not restart or extend the original one-year period.
  
• Approved resolutions are limited to repair or replacement.
  
• Refunds, store credit, upgrades, and exchanges are not provided through the Lasting Quality Guarantee.
  
• Charlotte’s Cove does not provide paid repairs or restringing for normal wear or excluded damage.
  
• The Lasting Quality Guarantee is separate from the Charlotte’s Cove Returns and Exchanges Policy.